Last updated: October 16, 2026
Choosing a pillow, following an order or arranging a return, our team in Brooklyn is here to help. Pick the way that suits you best.
Reach Us
- Email: support@papillonfinebedding.shop
- Phone: +1 (718) 782-6293
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Store and support hours (Eastern Time):
- Sunday: 12:00 PM - 7:00 PM
- Monday to Thursday: 11:30 AM - 7:00 PM
- Friday and Saturday: Closed
- Reply time: within 24 hours on our open days. Messages sent on Friday or Saturday are answered on Sunday.
Visit Our Store
Papillon Fine Bedding has a physical store, and walk-in customers are welcome. The hours above apply to walk-in visits and to our email and phone support.
Papillon Fine Bedding, 355 Flushing Ave, Brooklyn, NY 11205, United States
Our online orders are shipped from this same address.
What Can We Help With?
Before you order
Questions about a pillow’s size, filling, cover material or care? Contact us and mention the product name. Each product page also lists these details.
After you order
Need an update on your order? Email or call us with your order number. We provide a tracking number for every order, and our trusted delivery partners handle delivery. Our business days are Sunday to Thursday. Orders are processed within 1-2 business days, and the estimated total delivery time is 5-8 business days. See our Shipping Policy.
Payment
All online orders are paid by cash on delivery, with no cash on delivery fee and no tax added at checkout. See our Payment Information page.
Changing or cancelling an order
You can cancel an order within 24 hours of placing it. Contact us as soon as possible with your order number. Orders that have already shipped may need to be returned after delivery.
Returns and refunds
Eligible items can be returned within 30 days of delivery, and return shipping is free. Refunds are processed within 7 days after we receive and approve your return, by bank transfer or store credit. Please contact us before sending anything back so we can guide you. Full details are in our Return & Refund Policy.
Damaged or incorrect items
If your order arrives damaged or is not what you ordered, contact us and include a photo if you can.
Privacy requests
To ask about your personal information, email us with the subject line “Privacy request”. Details are in our Privacy Policy.
When You Write to Us, Please Include
- Your order number
- The name and phone number or email address used for the order
- The product name
- A short description of your question or issue
- A photo, if your item arrived damaged or incorrect
This helps us reply faster and without needing to ask follow-up questions.
Follow Papillon Fine Bedding
For order and account questions, please use email or phone rather than social media, so we can verify your order.
A Note on Safety
We will never ask for payment or personal financial details through social media, text message or any unofficial channel. All online orders are paid by cash on delivery to the delivery agent when your package arrives. If someone contacts you claiming to be from Papillon Fine Bedding, please check with us at support@papillonfinebedding.shop.