Refund policy

Last updated: October 16, 2026

We want you to be comfortable with every pillow you buy from Papillon Fine Bedding. If an online order is not right for you, you have 30 days after delivery to send it back, and we cover the return shipping.

Return and Refund at a Glance

  • Return window: 30 days from delivery
  • Return shipping: Free
  • Restocking fee: None
  • Refund processing time: 7 days after we receive and approve your return
  • Refund options: Bank transfer or store credit
  • Cancellations: Within 24 hours of placing your order

Which Items Can Be Returned

You can return a pillow within 30 days of delivery if it is:

  • Unused and unwashed
  • Free of stains, odors, pet hair and damage
  • In its original packaging, with its insert or tags if it came with them

Because pillows are used close to the body, we cannot accept returns of pillows that have been used, washed, stained or damaged after delivery. If your pillow arrives damaged, defective or is not what you ordered, see the section below.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, contact us within 30 days of delivery and send a photo if you can. We will arrange the return at no cost to you, and you can choose a replacement or a refund.

How to Return an Item

  1. Contact us at support@papillonfinebedding.shop or +1 (718) 782-6293 within 30 days of delivery.
  2. Tell us your order number, the pillow you want to return and the reason.
  3. We will reply within 24 hours on our open days with instructions and a prepaid return shipping label. Messages sent on Friday or Saturday are answered on Sunday.
  4. Pack the pillow securely in its original packaging, attach the label and send it back.

Please contact us before you send anything back. Returns we have not approved may be delayed.

Return Shipping

Return shipping is free. We send you a prepaid label for every approved return, so you pay nothing to send the pillow back. Please use the address on your label and no other address.

How Your Refund Works

When your return arrives, we check that it meets the conditions above. Once we approve it, we email you and process your refund within 7 days.

You paid by cash on delivery, so no card was charged and we do not refund to a card. You can choose how to receive your refund:

  • Bank transfer: we send the refund to your bank account
  • Store credit: we issue the refund amount as store credit for a future order

When you ask for a bank transfer, our team will contact you from support@papillonfinebedding.shop to collect the details we need. Please share your bank details only with us by email or phone. Never share them through social media or with anyone who contacts you claiming to be from Papillon Fine Bedding.

What You Get Back

Your refund is the price you paid for the returned item. We charged no shipping, no cash on delivery fee and no tax, so nothing is deducted from your refund, and we charge no restocking fee.

If You Would Like a Different Pillow

If you would like a different pillow, contact us within 30 days of delivery and we will help, depending on what we have in stock. If the pillow you want is not in stock, we will offer you a refund.

Cancelling an Order

You can cancel within 24 hours of placing your order. Email us or call with your order number. Because you do not pay until delivery, there is nothing to refund when an order is cancelled before it arrives. If your order has already shipped, you can return it after delivery as described above.

Refused or Undelivered Orders

If nobody receives your package or you decide not to accept it, the package is returned to us and the order is treated as cancelled. You are not charged, because you have not paid anything online.

Purchases Made in Our Physical Store

This policy is for orders placed on our website. If you bought a pillow at our store and would like to return it, please visit us or contact us and we will tell you what to do.

Papillon Fine Bedding, 355 Flushing Ave, Brooklyn, NY 11205, United States

Store hours (Eastern Time):

  • Sunday: 12:00 PM - 7:00 PM
  • Monday to Thursday: 11:30 AM - 7:00 PM
  • Friday and Saturday: Closed

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