Payment Information

Last updated: October 16, 2026

This page explains how payment works for orders placed on the Papillon Fine Bedding website. It covers how you pay, what you pay and what happens if something changes.

Payment at a Glance

  • Payment method: Cash on delivery (COD)
  • Cash on delivery fee: None
  • Shipping: Free on orders within the United States
  • Tax: None added at checkout
  • Online payment: None. We do not take any payment on our website.
  • When you pay: When your order is delivered
  • Who you pay: The delivery agent who brings your package
  • Currency: US dollars (USD, $)

How Paying Works

  1. Add your pillows to the cart and go to checkout.
  2. Enter your name, shipping address and phone number, and choose Cash on Delivery as your payment method.
  3. Place your order. You will see your order total and receive an order confirmation. Nothing is charged at this point.
  4. We process your order within 1-2 business days (our business days are Sunday to Thursday) and ship it with our trusted delivery partners. We provide a tracking number for every order. See our Shipping Policy.
  5. When your package arrives, pay the order total in cash to the delivery agent.

What You Pay

The order total shown at checkout is the amount you pay on delivery. There is no cash on delivery fee, shipping is free and no tax is added, so the price of your pillows is the amount you pay.

Paying the Delivery Agent

  • Payment is made in cash, in US dollars.
  • Please keep the exact amount ready, because the delivery agent may not be able to give change.
  • Please make sure your address and phone number are correct at checkout, so the delivery agent can reach you.

If You Cannot Pay at Delivery

If nobody is available to receive your package, or you decide not to accept it, the package is returned to us and the order is treated as cancelled. Since you have not paid anything online, you are not charged for it.

Cancelling an Order

You can cancel within 24 hours of placing your order. Email support@papillonfinebedding.shop or call +1 (718) 782-6293 with your order number. Because no payment is collected online, nothing needs to be refunded when an order is cancelled before delivery.

Returns and Refunds

Eligible items can be returned within 30 days of delivery, with free return shipping. Because you pay on delivery and not by card, we do not refund to a card. Refunds are processed within 7 days after we receive and approve your return, and you can choose a bank transfer or store credit. The details are in our Return & Refund Policy.

Payment Security

We do not ask for or store credit card, debit card or bank account details on this website, and checkout does not ask for them either. If you choose a bank transfer refund, we will ask for your bank details only by our official email or phone. Please do not share card numbers, bank details or one-time codes with anyone who contacts you claiming to be from Papillon Fine Bedding.

Avoiding Payment Scams

We will never ask you to pay by gift card, cryptocurrency, wire transfer, payment app or social media message, and we will never ask for an extra fee to deliver your order. Your only payment for an online order is cash to the delivery agent when your package arrives. If someone asks you to pay in any other way, do not pay, and contact us at support@papillonfinebedding.shop.

To learn more about spotting scams, see the U.S. Federal Trade Commission pages How To Avoid a Scam and What To Do if You Were Scammed.

Payment in Our Physical Store

This page applies to orders placed on our website. If you shop at our physical store, payment is handled at the store.

Papillon Fine Bedding, 355 Flushing Ave, Brooklyn, NY 11205, United States

Store hours (Eastern Time):

  • Sunday: 12:00 PM - 7:00 PM
  • Monday to Thursday: 11:30 AM - 7:00 PM
  • Friday and Saturday: Closed

Questions About Payment