Privacy policy

Last updated: October 16, 2026

This Privacy Policy explains what personal information Papillon Fine Bedding collects, why we collect it, who we share it with and what choices you have. It applies to our website, papillonfinebedding.shop, and to the details you share with us by email or phone, or at our store in Brooklyn.

Your Privacy at a Glance

  • We collect only what we need to take, deliver and support your orders.
  • You pay by cash on delivery, so we do not collect card or bank details on our website.
  • We do not sell your personal information.
  • You can ask us what we hold about you, or ask us to correct or delete it.
  • You can opt out of advertising and analytics tracking. Links are below.

Who We Are

Papillon Fine Bedding is a bedding and pillow store with a physical store and an online store at the same address:

Papillon Fine Bedding, 355 Flushing Ave, Brooklyn, NY 11205, United States

Email: support@papillonfinebedding.shop
Phone: +1 (718) 782-6293

Information We Collect

What you give us

  • Your name, shipping address, email address and phone number when you place an order
  • The products you order and your order history
  • Your messages, when you email or call us, and any photos you send us about a damaged or incorrect item
  • Your email address, if you sign up for our email updates
  • Bank account details, only if you choose a bank transfer refund and we ask you for them
  • Your name and contact details, if you share them with us at our store, for example to arrange an order or a return

What we collect automatically when you visit our website

  • Your device and browser type, IP address and approximate location
  • The pages you view, the products you look at and the links you click
  • Information from cookies and similar technologies (see below)

What we do not collect

We do not ask for or store credit card, debit card or other online payment details, because online orders are paid in cash on delivery.

How We Use Your Information

  • To process your order, pack it and hand it to our delivery partners
  • To contact you about delivery, cancellations, returns and refunds
  • To answer your questions and give you support
  • To keep records that the law requires, such as accounting and tax records
  • To prevent fraud and misuse of our website
  • To understand how our website is used, so we can improve it
  • To send you email updates about our products, if you have signed up for them

Who We Share Your Information With

We share information only when it is needed to run our business:

  • Delivery partners: your name, delivery address, phone number and the order total to collect, so they can deliver your order and collect payment.
  • Our website platform: we use Shopify to run our online store. Shopify processes order and customer information for us. You can read Shopify’s Privacy Policy.
  • Advertising and analytics providers: we may use Google tools to measure our website traffic and our product listings. These providers may collect information about your visit. Read Google’s Privacy Policy and How Google uses information from sites or apps that use its services.
  • Email and support tools: to send you order messages and replies, and updates you have signed up for.
  • Authorities: if the law requires it, or to protect our rights, our customers or our website.

We do not sell your personal information to anyone.

Cookies and Tracking

We use cookies and similar technologies to keep your cart working, remember your settings, understand how visitors use our website and measure our listings and advertising. You can block or delete cookies in your browser settings, but some parts of our website may not work properly if you do.

You can limit tracking and advertising in these ways:

Email Updates

If you sign up for our email updates, we use your email address to send them. You can unsubscribe at any time with the link in any email or by contacting us. We will still send you order messages, such as delivery updates, even if you unsubscribe.

How Long We Keep Your Information

We keep your information only as long as we need it to complete your order, handle returns and refunds, answer your questions, meet our legal, tax and accounting duties and settle disputes. After that, we delete it or remove the details that identify you.

How We Protect Your Information

We take reasonable steps to protect your information from loss, misuse and unauthorized access. No website or storage system is completely secure, so we cannot promise absolute security. We will never ask you for your card details, one-time codes or bank details through social media, text message or any unofficial channel. If you choose a bank transfer refund, please share your bank details only through our official email or phone.

Your Privacy Choices and Rights

Depending on the state you live in, you may have rights over your personal information, such as the right to:

  • Know what personal information we hold about you
  • Get a copy of it
  • Correct information that is wrong
  • Ask us to delete it, unless we must keep it by law
  • Opt out of targeted advertising
  • Not be treated unfairly for using these rights

To make a request, email support@papillonfinebedding.shop with the subject “Privacy request”, or call +1 (718) 782-6293. We may need to confirm your identity first. We will reply within 45 days, or tell you if we need more time.

Children’s Privacy

Our website is not meant for children under 13, and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.

Links to Other Websites

Our website links to other websites, including our pages on YouTube and Pinterest. We do not control these websites and are not responsible for their privacy practices. Please read their policies.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. If you keep using our website after an update, you accept the updated policy.

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