Shipping policy

Last updated: October 16, 2026

This Shipping Policy explains how Papillon Fine Bedding ships online orders, how long delivery takes and what to do if something goes wrong. It applies to orders placed on papillonfinebedding.shop.

Shipping at a Glance

  • Where we ship: Addresses within the United States
  • Shipping cost: Free, with no minimum order
  • Cash on delivery fee: None
  • Tax: None added at checkout
  • Processing time: 1-2 business days
  • Shipping time: 4-6 business days
  • Estimated total delivery time: 5-8 business days
  • Order cut-off: 5:00 PM Eastern Time
  • Our business days: Sunday to Thursday
  • Tracking: A tracking number for every order
  • Payment: Cash on delivery

Where We Ship From

Online orders are shipped from our store in Brooklyn, New York:

Papillon Fine Bedding, 355 Flushing Ave, Brooklyn, NY 11205, United States

Where We Ship To

We ship to addresses within the United States. We do not ship outside the United States at this time.

What Shipping Costs

Shipping is free on every online order within the United States, and there is no minimum order amount. No shipping charge, cash on delivery fee or tax is added at checkout, so the total you see at checkout is the total you pay on delivery.

From Order to Delivery

  1. You place your order. You receive an order confirmation. Nothing is charged at this point.
  2. We process your order (1-2 business days). We check your order, pack your pillows and hand the package to our trusted delivery partners.
  3. Your package is on its way (4-6 business days). We provide a tracking number so you can follow the package.
  4. Delivery and payment. The delivery agent brings your package, and you pay the order total in cash.

Business Days and the Order Cut-Off

Our business days are Sunday to Thursday, not including public holidays. These are the days our store is open and we process orders. Our store is closed on Friday and Saturday.

  • Orders placed before 5:00 PM Eastern Time on a business day are counted as that day’s orders.
  • Orders placed after 5:00 PM Eastern Time, or on a Friday, Saturday or public holiday, are counted as the next business day’s orders.

For example, an order placed on Friday is counted as a Sunday order.

Our delivery partners deliver on their own schedule, so the shipping time of 4-6 business days is counted in our delivery partners’ delivery days.

Delivery Time

  • Order processing: 1-2 business days
  • Shipping: 4-6 business days
  • Estimated total delivery time: 5-8 business days

The total delivery time includes both processing and shipping. Delivery times are estimates, not guarantees. Weather, delivery partner delays, holidays and other events outside our control can cause delays.

Our Delivery Partners

Your order is delivered by one of our trusted delivery partners. Your tracking details show which one is handling your package.

Tracking Your Order

We provide a tracking number for every order. Once your order has shipped, we send it to the email address you used at checkout. Tracking can take up to 24 hours to show its first update after shipping. If you have not received your tracking number within 3 business days of placing your order, please contact us.

Paying on Delivery

All online orders are paid by cash on delivery. You pay the order total, in US dollars, to the delivery agent when your package arrives. Please keep the exact amount ready, because the delivery agent may not be able to give change. See our Payment Information page.

Your Delivery Address

Please check that your name, full street address and phone number are correct at checkout. The delivery agent may call you about your delivery.

  • Include your apartment, suite or unit number if you have one.
  • If you notice a mistake after you order, contact us as soon as possible. If your order has not shipped yet, we will do our best to fix it.
  • We are not responsible for a failed delivery caused by an incorrect or incomplete address.

If Nobody Is There to Receive Your Package

The delivery agent may try again or call you on the phone number from your order. If the package cannot be delivered, or you decide not to accept it, it is returned to us and the order is treated as cancelled. You are not charged, because you have not paid anything online.

Cancelling an Order

You can cancel within 24 hours of placing your order. Email support@papillonfinebedding.shop or call +1 (718) 782-6293 with your order number. If your order has already shipped, you can return it after delivery as described in our Return & Refund Policy.

If Your Order Is Late

If your order has not arrived within 8 business days of being placed, please contact us with your order number. We will check the status with our delivery partner and update you within 1 business day.

Lost or Damaged Packages

  • Damaged, defective or incorrect items: Contact us within 30 days of delivery and send a photo if you can. We will arrange a replacement or a refund at no cost to you, as described in our Return & Refund Policy.
  • Package marked “delivered” but not received: Contact us with your order number and tracking number, and we will look into it with our delivery partner.
  • Package lost in transit: Contact us, and we will help.

Returns

Returns are free for eligible items within 30 days of delivery. See our Return & Refund Policy for the conditions and how refunds work.

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